Reference

83 erek Privacy Policy for Your Account

The 83 erek Privacy Policy explains what we collect when you open an account, choose DANA or QRIS, and move from phone verification into the lobby.

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CONTACT DATA DESK

Three Ways to Ask About Privacy

A clear contact route helps you act on this Privacy Policy without searching through the lobby. If a phone verification issue blocks account access, or a wallet reference looks unfamiliar, send the relevant account detail through the support contact shown in your account area. We will use the request to locate the correct record, explain the result and ask for only the details needed to respond.

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Account contact

Use the support contact displayed after sign-in to ask which account records we hold, including phone verification details or a sign-in event linked to your device.

Wallet query

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, include the transaction reference and date so we can trace the relevant payment record.

Correction request

Tell us which personal detail needs changing and why. We may ask you to complete an account check before updating the record or explaining a retention reason.

SIX DATA PRACTICES

How We Apply This Privacy Policy

We keep the policy practical by connecting each data practice to an account action you can recognise.

Account data

We may hold the details you enter during account opening, such as contact details and verification status, so we can provide account access and respond to a privacy request.

Device signals

Our records may include device type, browser events and sign-in timing. These signals help us check account security when your phone path changes or access appears unusual.

Cookies

Cookies can keep a session working and remember selected settings. You can manage browser cookie controls, although changing them may affect sign-in or the way a policy page loads.

Wallet records

A DANA, OVO, GoPay or QRIS reference can connect a payment status question to your account. We use the reference for matching and support, not to request your wallet password.

Retention

We retain records for as long as needed for the purpose described in this Privacy Policy, account support and applicable legal duties, then remove or restrict them when appropriate.

Security contact

If you suspect account misuse, contact us through the signed-in support route and mention the affected device or sign-in time. We can then review the relevant security record with you.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the questions we expect before account opening, especially around phone access, local wallets and requests for personal data. They are written for the Indonesia-facing service and should be read together with the full policy wording above. If your situation is different, our account support route can identify the correct record and next step.

It covers account details, phone verification, device and sign-in records, cookies, wallet references, support messages, retention and requests to correct or remove eligible personal data.

Phone verification helps connect you with the correct account and reduces confusion when you sign in from a different phone. We record its status for access and account support.

Yes. The Privacy Policy covers transaction references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account requests so we can match status questions to your account.

Yes. Send a correction request through the signed-in support contact, identify the detail that is wrong and explain the change. We may verify account ownership before editing it.

We retain each record for the purpose described in the Privacy Policy, account support and applicable legal duties. When retention is no longer needed, we remove or restrict the record where appropriate.

You can ask what personal data is connected with your account by using the support route shown after sign-in. Include enough account detail for us to locate the correct record safely.

Yes. Account access and eligibility depend on local law. Privacy requests are handled where local law permits, and we may explain any legal reason that limits a requested action.

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